How Can We Help?
Frequently Asked Questions
General
How do I contact support?
If you are a registered COMPRAYA user, support is available through your account section. Simply log in to your account, navigate to the support section, and submit your inquiry there. This is the fastest way to receive assistance for your specific account needs. If you haven’t registered yet, you can still reach our support team through the contact page on our website. Please provide as much detail as possible about your inquiry to help us assist you efficiently.
My Account
Upgrading to a professional account
Please fill out this form and we will update your account based on the information you provide. If you have an active subscription plan, it will be updated to the PRO BASIC subscription plan for your branch. You can immediately enjoy all the extra features and benefits of your new plan, but you won’t be charged until the end of your current billing cycle. If you haven’t purchased a subscription plan yet, you can choose one after submitting the form. You’ll receive a 30-day trial period, plus an additional two months free if you select a yearly subscription plan.
Payments
How do I enable online payment for my account?
To accept online payments, you need to be subscribed to a PLUS, PREMIUM or PRO subscription plan. Please click here to manage your subscription.
Auctions
How do I enable auctions for my account?
The auction functionality is available to users on a PREMIUM subscription plan. To change your subscription plan please click here to manage your subscription. You must also have online payment acceptance set up for your account. You can manage your payment settings in your account. For more information about the auctions feature please view our help articles.
Cannot Find What You're Looking For?
We’re sorry! We’re currently updating this page to provide more information. In the meantime, we recommend using the search bar at the top of this page to search our help articles. If you can’t find the answer to your question there, you can always contact support through the support section in your account, or by visiting the contact page.